Service & Repair

Service Shop Picture

From Routine Maintenance to Major Overhaul

We sharpen blades, install tires, change fluids & filters, lubricate, adjust belts, troubleshoot problems and when needed replace engines, clutches, transmissions, hydraulic pumps & wheel motors.

Our goal is to service or repair your equipment as efficiently as possible:
• With as little expense as necessary to repair properly.
• As quickly as possible
Our service department was created for the purpose of maintaining and repairing equipment that we have sold. That remains our focus, but beyond that we bring in as much service work as we can efficiently handle. While we are capable of working on many brands, in order to provide reasonable turn around time, we narrow the range of products that we take in so as not to exceed our capacity. We almost always look at TORO ASAPS machines within two work days after receipt and 9 out of 10 times we have the needed parts on the shelf so we can continue on with completing the repair.

RIDING EQUIPMENT

We are authorized to work on the following brands: • TORO Landscape Contractor Equipment • TORO Consumer Equipment •LawnBoy • WheelHorse & VENTRAC.We are not an •Exmark authorized dealer, but given that TORO has owned Exmark for 24 years, most of the service parts are interchangeable. We are typically willing to take in •Exmark products for repair depending on the model, the work to be performed & shop backlog.

PUSH MOWERS

We work on most brands of push mowers and self propelled mowers, including •AYP, •Bolens, •Craftsman, •Husqvarna, •Lowes, •MTD, •Murray, •Poulan, •Rally, •Troy-Bilt, •Weedeater, •White, •Yard Machines & •Yard-Man. Honda engines are often used on the brands listed here which we can support, but if the mower itself is Honda brand then going to a Honda products dealer will be your best option for repairs. We do not work on John Deere.

HAND HELD EQUIPMENT

With hand held equipment we specialize in STIHL Brand Equipment where we are a STIHL ELITE Dealer and a STIHL MASTER WRENCH Service Center with two STIHL Gold Certified technicians.

To support these brands we are factory authorized to service •Kohler Engines, •Kawasaki Engines, •TORO Engines, •Briggs & Stratton Engines •Honda Engines, •Tecumseh Engines, •Lauson Engines, •LCT Engines, •Lombardini Diesel Engines •Yanmar Diesel Engines, •Kubota Diesel Engines, as well as hydraulic systems from •Hydrogear and •Parker. This does not mean we work on anything that has one of these listed brands.

GENERAC

Despite customers being regularly referred to us for service on Generac products we do not work on Generac nor have we ever. We have tried and continue to try to get off of their referral list.
ASAPS Priority Service
ASAPS is a feature that is available with most of the riding products we sell. It simply assures we will:
1. Allocate Service: Make room for your equipment item even during our busiest season when we may be turning some equipment away.

2. Priority Service: give your equipment priority over other equipment making it move through our service queue faster.

Q&A

Can ASAPS be purchased for TORO mowers that were not purchased at B T South? - YES

Does ASAPS expire? No, Not as long as you own the equipment and we remain an authorized dealer / service center for the equipment.

How fast is the turn around time for ASAPS machines? - Over the last few years, 8 out of 10 ASAPS machines that have come into our service department were turned around withing a 2-3 work day time frame.

This is due in part to our deep stock of TORO parts as well as our familiarity with the brand.

Are all ASAPS machines treated with equal priority? No, our service queue algorithm takes into account ASAPS status as well as other factors, some of which are:
• How long the machine has been waiting in queue.
• How old the machine is and whether it is still in its warranty period
• The equipment’s build quality level eg. commercial vs mid-grade vs consumer.
GENERAL MAINTENANCE
for most riding equipment
(Typical zero turn mowers & dual hydro walk behinds)
$90 Plus Parts

Includes:
• Change oil & oil filter
• Grease grease points
• Sharpen or replace blades
• Replacing spark plug(s) if needed
• Inspect air filter and replace if needed
• Replace fuel filter
• Remove bulk debris from cutting chamber
• Inspect belts
• Inspect pulley & spindle bearings
• Inspect engine & transmission mounting
GENERAL MAINTENANCE
for most non-riding equipment
(Typical walk power mowers and hand held equipment)
$50 Plus Parts

Includes:
• Change oil
• Grease grease points
• Sharpen or replace blade(s)
• Replacing spark plug if needed
• Inspect air filter and replace if needed
• Replace fuel filter, if applicable
• Remove bulk debris from cutting chamber
• Inspect belts
• Inspect pulley & spindle bearings
• Inspect engine & transmission mounting
General Maintenance is required to maintain the performance and longevity of equipment that already functions correctly.
For machines not functioning correctly they will almost certainly require more than just routine maintenance to resolve.
Repair deposit & minimum charge for repair of most riding products:
$80
Repair deposit & minimum charge for repair of most non-riding equipment:
$45
Service Trio
For maintenance or repair on your equipment please contact us in one of the following ways:
Service Email: Service@BTSouth.com
Service Phone: (336) 303-8811
‍Service Request Form: LINK

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